Complaints and returns

Something went wrong with your order? Choose what happened and we will show you the quickest way to a solution.

What happened?

Quick forms

Fill in the form in a few minutes – we will reply by email or phone.

For a 14-day return, notify us at trgovina@jjana.si or +386 70 700 802.

Before sending a product

1. First tell us about the problem (via the form, or for a 14-day return by email or phone).
2. Protect the product for transport, ideally in its original packaging, and include all accessories.
3. Enclose the completed form, which you will find on the relevant page, and a copy of the invoice.

Address for parcels: Jana splet d.o.o., Kolodvorska cesta 16a, 1330 Kočevje, Slovenia.

You will find the official EU notice on the legal guarantee of conformity on the Legal guarantee page.