Terms & Conditions

The general terms and conditions of the Jana Shop online store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The online store Trgovina Jana is managed by the company Jana splet d.o.o., Kolodvorska cesta 16a, 1330 Kočevje, registration number: 8823057000, tax number: SI26216477, which is also a provider of e-business services (hereinafter also seller or Shop Jana.

The general business conditions determine the operation of the Trgovina Jana online store, the rights and obligations of the user and the store, and regulate the business relationship between Trgovina Jana and the customer. The general terms and conditions of business are also regulated by the individual purchase rules at the pick-up points of the company Jana splet d.o.o.

The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order.

With a one-time registration in the online store Trgovina Jana via e-mail, the visitor becomes a guest of Trgovina Jana, and with a confirmed registration in the online store Trgovina Jana, he becomes a member of Trgovina Jana. Both the guest and the member of Trgovina Jana (hereinafter also the user) acquire the right to purchase in the Trgovina Jana online store.

The visitor can register as a member of Trgovina Jana online. Registration is also possible during the purchase process.

If the user wishes to change his e-mail address to another at any time later, he must send a request to info@jjana.si. The change of e-mail address will be carried out on the same or the next working day at the latest, and the user will be informed about this via e-mail.

Shop Jana undertakes to provide the following information to the customer even before he is bound by the contract or offer:

1. information about the company Trgovina Jana (company name and registered office, registration number and tax number),
2. contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
3. the essential characteristics of the items (including after-sales services and guarantees) and the validity period of this information,
4. availability of items (every item offered on the website should be available within a reasonable time with certain exceptions - see the Prices section),
5. terms of delivery of items (and method, place and deadline of delivery),
6. prices, which must be clearly and unequivocally determined and must clearly show whether they already include taxes and transport costs and other duties, as well as the validity period of this information,
7. method of payment and delivery or fulfillment, and the validity period of this information,
8. time validity of the offer,
9. the term within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43 of the ZVPot, he is expressly informed of this) ,

Due to the nature of online business, Trgovina Jana's offer is updated and changed frequently and quickly.

The price in the Trgovina Jana online store is displayed as Online price. The online price applies to all registered users of Trgovina Jana (that is, for users who trust Trgovina Jana with their data). You become a registered user of Trgovina Jana by registering in the online store as a member of Trgovina Jana or by logging into the online store once as a guest of Trgovina Jana. At the pick-up points, individual items are available for purchase at regular prices.

The regular price is the price that applies to unregistered users who are not members of Trgovina Jana or guests of Trgovina Jana and who nevertheless want to make a purchase at one of the collection points / branches of Jana invest d.o.o.

• The item labeled "Novosti" is a newly added item to the Trgovina Jana offer. With this label, it will be exposed for a minimum of 14 days and a maximum of 2 months.
  
• The item marked "Sale" has an additional reduced price compared to the online price, which is valid until the stock of this item is sold out. The discount percentage is indicated next to the item.
• The item marked "Currently out of stock" is currently not available for delivery. This means that it is not in stock either in the central warehouse of Trgovina Jana or at the supplier.
• An item marked "Sold Out" is no longer available. This means that the item will no longer be available for delivery.
• An article marked "Great price" allows the customer to purchase the article at a particularly favorable price compared to the online price.
• The Jana Store sales consultant recommends purchasing an item marked "Recommended" due to the features of the item and/or the excellent price. The recommendation, intended for a wider group of people, does not take into account the needs and characteristics of the individual buyer, so each buyer must make the purchase decision for himself and Trgovina Jana assumes no responsibility for it.
• The article marked "Last piece" is the last piece of this article in stock in the central warehouse of Trgovina Jana, which enables faster delivery of the article.

The sales contract between Trgovina Jana and the buyer is concluded in the Trgovina Jana online store at the moment when Trgovina Jana sends the buyer the first email with the status: Completed order. From this moment on, all prices and other conditions are fixed and apply both to Trgovina Jana and to the customer. The person with the information specified when placing the order is considered a buyer. It is not possible to change customer data later.

The sales contract (i.e. the first email with the status: Completed order) is stored in electronic form on the Trgovina Jana server.

The Jana store allows the following payment methods:

• with cash upon collection
  
• by bank transfer to Trgovina Jana account after offer/proforma invoice**
• with payment or credit card (MasterCard®, Visa, Visa Electron, BA Maestro, Diners club)*

*In the case of individual orders, we reserve the right to request payment by transfer to Trgovina Jana's account according to the offer/proforma invoice, while the price still applies.

**After receipt of payment according to the offer/proforma invoice, the order moves on to the processing process.

In the office of Jana invest d.o.o. it is possible to pay in cash or with a payment or credit card (MasterCard®, Visa, Visa Electron, BA Maestro, Diners Club - only for holders of new cards). It is also possible to pay in installments by signing a Summit Leasing credit (for amounts from €125 to €1,500 in a maximum of 24 installments). Payment with vouchers is not possible.

When paying with a credit card online, in the event of canceling the order or changing the payment method from the user's account, please inform us at info@jjana.si to credit the card or refund the purchase price.

After delivery of the ordered items, the Jana store also sends the customer an invoice in physical form by post or in PDF format to the customer's e-mail address. In the case of personal collection at the branch, the customer receives a printed invoice for the purchased items upon collection. The price and all costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.

The online price applies to all registered Jana Shop users who are members of Jana splet d.o.o. trust your information. You become a registered user of Trgovina Jana by registering in the online store as a member of Trgovina Jana or by logging into the online store once as a guest of Trgovina Jana.

All prices include VAT, unless explicitly stated otherwise.

The prices are valid at the moment of placing the order and have no further validity.

The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, Trgovina Jana will allow the customer to withdraw from the purchase.

Discounts, promotional codes, etc. as a rule, they do not add up. The discount for the individual item and the promotional code are combined.

Deposited funds from gift vouchers, bonuses and advance invoices do not bear interest. Gift vouchers and discount bonus codes cannot be exchanged for cash.

In the office of Jana invest d.o.o. individual items are available for purchase at a price equal to their price from the Trgovina Jana online store. All published prices in the branch include VAT. It is not possible to redeem gift vouchers, bonuses, promotional codes, etc. when making a purchase in the branch.

In case of payment by payment or credit cards, the following conditions also apply:

• the payer (data in the user's account) must be the same person or organization as the owner of the payment or credit card,
  
• after confirmation of receipt of the order, it is not possible to change the content of the order or of the final amount of the order, except in exceptional cases with the approval of Trgovina Jana.

1. Trgovina Jana order

After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. The Trgovina Jana member can always access detailed information on the status and contents of the order on the Trgovina Jana website. Shop Jana reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The Jana store can call the customer on his contact phone number to check the data or to ensure the accuracy of the delivery. When delivering items that Trgovina Jana does not have in stock in its own warehouse, Trgovina Jana is exclusively bound to the delivery by its supplier and to the time in which this supplier can deliver the item to Trgovina Jana. Through e-mail, the Jana Store informs the customer on an ongoing basis about up-to-date information regarding the delivery of items. If the delivery time is very long and the buyer does not want to wait, the buyer can inform Trgovina Jana, who will remove the item from the order and return any funds already paid to the buyer, and deliver the other items from the order at the buyer's choice, or cancel the entire order. If the supplier of Trgovina Jana does not confirm the availability of the ordered items no later than two weeks from the date of placing the order, Trgovina Jana can reject the customer's order for the reason that the item is not available. On the day of rejection, the customer's order ceases to be valid. Trgovina Jana does not assume any responsibility for damage caused by longer delivery times or due to the unavailability of items that Trgovina Jana does not have in stock in its own warehouse, except to the extent that the company Trgovina Jana or a person for whom the company is responsible has caused it intentionally or negligently.

2. The order has been shipped / The order is ready for pickup

The Jana store prepares, ships, or prepares the item for personal collection within the agreed period.

In the event that the buyer decides to cancel the order in time, he must notify the seller immediately on the telephone number 070 700 802 or by e-mail to the address info@jjana.si. If it happens that the order has already been shipped, the buyer refuses the delivery service. In the case of personal pickup (when the item is already ready for pickup), the buyer also communicates his wish to cancel the order via the above-mentioned phone number or via the above e-mail.

The purchase process for legal entities is exactly the same as for natural persons, except that in the first step you select the company account option and confirm your agreement to the terms of business.

If you want a business account, you accept the terms of business that apply to businesses. The main difference is in the possibility of withdrawing from the contract: we allow companies, independent entrepreneurs and other legal entities to return the delivered items within the warranty conditions. The listed legal entities do not have the option of withdrawing from the contract within 14 days of receiving the item without reason, as is the case for consumers (natural persons).

Refunds for legal entities are not possible. Purchases by legal entities are also subject to the General Terms and Conditions of Trgovina Jana, you can read more about return options within the warranty conditions further down the page or on the return page.

The online store Trgovina Jana allows legal entities the following payment methods:

• with cash upon collection*
  
• by transfer to the account of the Jana Store manager according to the offer/proforma invoice
• with payment or credit card (MasterCard®, Visa, Visa Electron, BA Maestro, Diners club)
• with installment payment of up to 36 installments with a Diners Club card
• deferred payment (applies to public and local administration organizations and companies that achieve the appropriate credit rating).

*In the case of individual orders, we reserve the right to request payment by transfer to Trgovina Jana's account according to the offer/proforma invoice, while the price still applies.

The consumer (the above applies exclusively to natural persons who acquire goods for purposes outside of their commercial activity) has the right to notify the company (e-mail address: info@jjana.si) within 14 days of taking over the goods that they withdraw from the contract, without he should be given a reason for his decision. The deadline begins one day after the date of collection of the ordered item. The cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the goods (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The consumer may also be liable for the reduced value of the goods, which is not necessary to determine the function, nature and properties of the goods. The goods must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase).

The customer must return the received goods undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer.

The buyer may not use the goods unhindered until the withdrawal from the contract, but only due to the nature of the online store (distance contract) has the opportunity to reconsider the purchase. The buyer may inspect the product and perform a test that is absolutely necessary to determine the actual condition.

To make it easier to understand the rights to return products, we quote the explanation of the market inspectorate (source: Information - Glasilo Trgovinske Zbornica Slovenije, January 20, 2012, number 3):

When it comes to the right to withdraw from a contract concluded at a distance, it is necessary to know that it is a withdrawal from the contract without there being anything wrong with the thing itself, but this right goes to the consumer due to the very nature of the contract - the conclusion of a contract at a distance. The right to withdraw from the contract does not mean that the consumer does not know what he is buying (in principle, the consumer also knows what he is ordering for other things), but only that he thinks about his decision within the statutory period and in the case , that this decision was hasty, changes its decision and withdraws from the contract.

It should also be known that concluding a distance contract does not give the consumer more rights than concluding a contract in the classic way (that is, by visiting a store). Thus, the consumer cannot and must not use the received goods unhindered all the time until the contract is withdrawn, as this is not a trial purchase, where testing the goods would be a condition for keeping the contract in force. Thus, the consumer may inspect and test the received goods only to the extent that this is absolutely necessary to determine the actual situation and as is usually the case in stores. Any "testing" that deviates from this can be considered as use of the goods, which means that the consumer thereby loses the right to withdraw from the contract.

The right to withdraw from the contract no longer gives the consumer any right, but only the possibility to reconsider his purchase decision even after he has already received the goods and, in the event that this decision was hasty, to change his decision and withdraw from contract, but does not give him the right to use the goods.

How does the refund process work?

You can return an item in two ways:

1. Personal return

In our branch Jana invest d.o.o. on Kolodvorska cesta 16a, 1330 Kočevje.

This requires:

• Attach a copy of the invoice for the item you are returning.
• Prepare the article for transport. Protect the item properly before handing it over to the carrier. You must protect the item with the original packaging or packaging that can protect the item as well as the original packaging to avoid damage in transit. Do not forget to attach the data form and a copy of the invoice.
• Restore the item to its factory settings if it is an electronic device that has this option (phones, tablets, laptops, etc.)

2. Return by mail

You can also take advantage of the return by post option. We recommend that you use a delivery service that allows you to track your shipment. Prepare the items properly for transport (you can use the original Trgovina Jana packaging or the packaging in which you received the product or other suitable safe packaging).

Shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept ransom payments.

The address to which you send the product you want to return is Jana Invest d.o.o., Kolodvorska cesta 16a, 1330 Kočevje.

When can I exercise my right to return an item within 14 days?

The possibility of withdrawing from the contract is intended so that you can open the product, inspect it and, if it does not suit you, or your expectations were different, withdraw from the purchase. These recommendations do not apply if the product is defective or does not work at the time of purchase. In this case, it is about asserting a material defect or warranty. The right to a refund of the purchase price, warranty, material defects and improperly performed services are more precisely regulated by the provisions of the Consumer Protection Act (official consolidated text).

Can I return an item within 14 days if I am a legal entity (business purchase)?

If you purchased an item with a business account, you have accepted the business terms and conditions that apply to businesses. The main difference is the possibility of withdrawing from the contract: We allow companies, sole proprietors and other legal entities to return product shipments under warranty conditions. The aforementioned organizations do not have the option of withdrawing from the contract within 14 days of receiving the goods, without having to state a reason for their decision, as is the case for consumers (natural persons). Unfortunately, a refund is therefore not possible. Purchases by legal entities are subject to the General Terms and Conditions of Trgovina Jana's online store, with the difference in the previously mentioned options for withdrawing from the contract.

For any additional questions, call us on 070 700 802 or write to us at info@jjana.si. We will be happy to answer you.

Which documents do I need to attach when accessing the contract?

To carry out the procedure for refunding the purchase price in case of withdrawal from the contract or for a return within 14 days, we need a copy of the invoice for the purchased product.

When will I get my refund?

We will return the purchase price to your account as soon as possible, but no later than 14 days after your return application, but only after the items have been returned to the warehouse (in the case of returns by post).

What is the legal contract to withdraw from the contract?

The right to a refund of the purchase price, warranty, material defects and improperly performed services are more precisely regulated by the provisions of the Consumer Protection Act (official consolidated text).

How do I correctly check whether the item fits me so that I can still return it?

When you receive the item, first make sure that the packaging is undamaged and carefully remove the packaging. Keep the packaging until you are sure that the item fits you and that it works without problems. Check its basic functions without removing the protective films. Only remove these when you are absolutely certain that you intend to keep the item.

The consumer may not use the goods unhindered until withdrawal from the contract. He may, however, inspect and test the goods to the extent necessary to determine the actual condition.

Do I have to return the item in its original packaging?

In the case of returning the item, the buyer must properly protect the item before handing it over to the carrier. The item must be protected by the original packaging or packaging that can protect the item in the same way as the original packaging.

Can I return the item without accessories?

In case of withdrawal from the contract, you must return the item together with all the accessories that you received together with the item, for example: cables, chargers, headphones.

When do we start counting 14 days?

In the case of withdrawal from the contract, the 14-day period begins 1 day after the item has been accepted.

If I return an item for which I claimed a discount, gift certificate or other benefit, what amount do I get refunded?

In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount will be returned to the user's TRR or other means of payment, insofar as the user expressly requests this.

In case of withdrawal from the contract, the gift certificate is considered as a means of payment, and therefore the amount of the voucher is returned to the buyer in case of withdrawal from the contract.

Are there any items that cannot be returned?

The consumer does not have the right to withdraw from the contract, in the case of contracts the subject of which are goods that have been manufactured according to the precise instructions of the consumer, that have been adapted to his personal needs, that due to their nature are not suitable for return, that are perishable or that have already expired best before. The possibility of withdrawing from the contract is not possible when purchasing software or audio and video media if the consumer has opened the security seal.

Withdrawal from the contract is not possible for goods:

• for goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur within the withdrawal period;
  
• for goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
• for goods which, due to their nature, are not suitable for return, are perishable or expire quickly;
• for the service provided, if the company fulfills the contract in full and the provision of the service began based on the consumer's express prior consent and consent to lose the right to withdraw from the contract when the company fully fulfills it;
• sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery;
• sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery; when buying food for small animals, if the packaging is open or damaged;
• goods which, due to their nature, are inseparably mixed with other objects;
• digital content that is not delivered on a tangible data carrier, if the provision of the service began based on the consumer's express prior consent and consent.

The obtained prize cannot be paid out or returned to Trgovina Jana's account under any circumstances.

Items have a warranty if it is stated so on the warranty card or invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice.

Warranty information is also provided on the article presentation page. If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact Trgovina Jana, who will provide up-to-date information.

The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item.

The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.

The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:

• rectify the defect in the goods or refund part of the amount paid in proportion to the defect or
• replaces the defective goods with a new flawless one or
• returns the amount paid.

When is an error real?

Much:

• the article does not have the properties necessary for its normal use or for circulation
  
• the article does not have properties that are necessary for the specific use for which the buyer is purchasing it, but which the seller was aware of or should have been aware of
• the article does not have properties and features that have been expressly or tacitly agreed or prescribed
• the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only
.

How is the suitability of the item checked?

It is checked with another, faultless item of the same type, and at the same time with the manufacturer's statements or indications on the item itself.

How does the actual error take effect?

The buyer must notify us of a potential material defect along with a precise description of it within the statutory deadline and at the same time allow us to inspect the item. The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.

Acceptance of items returned due to warranty or material defect

The buyer is obliged to take over the article, which he handed over to the seller for warranty or other treatment, after the treatment has been completed. The buyer collects the item at the pick-up point where he personally handed it over to the seller, and if he sent it by post, it will be returned to him at the delivery address.

The seller sends a notification to the buyer about the return of the item from consideration and invites him to pick up the item. The buyer is obliged to collect the article within 14 days from the date of notification.

If the buyer does not collect the item within the specified period, the item is handed over to the seller for safekeeping at the address of his warehouse: Jana invest d.o.o., Kolodvorska cesta 16a, 1330 Kočevje. The seller keeps the article in its own warehouse until the expiration of 6 months from the date of notification. For this period, the seller has the right to reimbursement of all storage costs (€1/day) and the right to reimbursement of all costs necessary to preserve the item.

After the expiry of 6 months from the date of notification, the seller can sell the item through the Trgovina Jana online store and transfer the purchase price to the buyer after deducting the seller's sales and other costs. In the event that the value of the item is insignificant, the seller may donate it to charity and in this case no refund is owed to the buyer. 15 days before the expiration of the 6-month retention period, the seller informs the buyer of the intended sale or donation of the item, as well as, after the sale, of the achieved price and amount of costs, and of the transfer of the remaining purchase price to the buyer's transaction account.

Items with opened packaging have been returned to Trgovina Jana and may have minor defects (damaged packaging/item, open packaging, etc.) and will be resold. The type of defect or the condition of the item is stated in writing for each item (both in the item description and on the invoice).

Items returned to Trgovina Jana are inspected, so despite the return, open packaging, etc. still allow normal operation. For this reason, a new warranty period has also been duly determined, which is stated in writing next to each item.

In the event of non-functioning of the returned item, the customer is entitled to warranty repair and to withdraw from the contract within the same time limits as apply to other items.

Defect type of the item labeled Open packaging

• Open packaging: The item has an open packaging, but it is perfectly functional and complete. The price is additionally reduced, the specified warranty period applies.
  
• Damaged packaging: The item has damaged, incomplete or non-original packaging, but is in perfect working order. The price is additionally reduced, the specified warranty period applies.
• Damaged item: The item has minor aesthetic damage, may show signs of use and may have damaged packaging. The price is additionally reduced, the specified warranty period applies.
• Used item: The item was returned by the buyer. It has been used and may have slightly damaged packaging. The price is additionally reduced, the specified warranty period applies.
• Serviced item: The item was serviced at an authorized service center. The item is in perfect working order. The price is additionally reduced, the specified warranty period applies.

Our contractual partners for the delivery of parcels in the territory of Slovenia are Pošta Slovenije and Gold ekspres, but Trgovina Jana reserves the right to choose another delivery service if this order can be fulfilled more efficiently.

Shop Jana is committed to the permanent protection of all personal data of the user in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and ZVOP-1.

All detailed information on the processing of personal data can be found in the Privacy Policy. The user must be aware that he is obliged to provide the online trader with his personal data in a correct and true form, and he is also obliged to inform the online trader of any change in his data. By accepting these terms and conditions, the user confirms that the personal data he has provided is correct.

Shop Jana will contact the user via means of remote communication only if the user does not expressly object to this, and in accordance with the provisions of ZEKom-1.

Trgovina Jana advertising emails will contain the following components:

• will be clearly and unequivocally marked as advertising messages,
  
• the sender Trgovina Jana will be clearly visible,
• various campaigns, promotions and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined,
• the way to unsubscribe from receiving advertising messages will be clearly presented,
• Trgovina Jana will expressly respect the user's wish not to receive advertising messages.

Trgovina Jana advertising messages will be clearly visible and clearly separated from games and competitions.

Opinions, evaluations and recommendations written by customers are part of the functionality of the online store and are intended for the community of all users.

Trgovina Jana allows any user of the online store to write an opinion, and Trgovina Jana reviews them before the final publication. Trgovina Jana will not publish opinions or contributions that are in any way offensive, inappropriate or which, in the opinion of Trgovina Jana, do not provide benefits to other users and visitors.

By submitting an opinion or comment, the user expressly agrees to the terms of use of his opinion or comment and Trgovina Jana allows the publication of part or the entire text in all electronic and other media. Trgovina Jana has the right to use the content of the opinion or comment indefinitely and for any purpose that is in the business interest of Trgovina Jana, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments, and that he transfers these rights to Trgovina Jana non-exclusively and indefinitely.

Shop Jana makes every effort to ensure that the information published on its website is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that Trgovina Jana is unable to correct the information on the web pages. In such a case, Trgovina Jana will inform the customer about the changes and allow him to withdraw from the contract or exchange the ordered item.

Shop Jana is not responsible for the content of opinions about articles written by visitors. Shop Jana reviews opinions before publication and rejects those that contain obvious falsehoods, are inappropriate, misleading or offensive. Trgovina Jana is not responsible for the information in the reviews and limits itself from any liability arising from the information provided in the reviews.

The Jana store has the option of withdrawing from the contract if an obvious error is found (Article 46 of the OZ). A mistake in the essential properties of the article and all mistakes which are considered decisive according to the customs of the store or according to the intention of the customers and which Trgovina Jana would not have confirmed or concluded a contract with if it had been known, are considered to be an obvious error. This also includes obvious pricing errors.

The Jana store complies with applicable consumer protection legislation. Shop Jana is doing its best to fulfill its duty to provide an efficient complaint handling system.

In case of problems, the customer can contact the Jana Store feeder by phone at 070 700 802 or by e-mail at info@jjana.si. The complaint is submitted via the e-mail address info@jjana.si. The appeal process is confidential.

Trgovina Jana is aware that an essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. That's why Trgovina Jana does its best to resolve any disputes amicably.

In accordance with the legal norms of Jana splet d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.

Trgovina Jana, which as a provider of goods and services enables online shopping in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here.

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

We wish you many pleasant and affordable purchases in our online store!