Wrong products in shipment

Did you receive the wrong product that you did not order? We apologize for the inconvenience, but we ask that you return the item to us so that we can refund your money.

You can return items in two ways:

1. Return at our branch Trgovina Jana

You can bring the item you want to return to our branch, be sure to bring the receipt with it.

2. Return by mail

Attach a copy of the invoice for the product you are returning. Restore the product to its factory settings if it is an electronic device that has this option. Prepare the product for transport. Protect the product properly before handing it over to the carrier. You must protect the Product with the original packaging or packaging that can protect the Product as well as the original packaging in order to avoid damage during transport. Do not forget to attach the data form and a copy of the invoice. If you are returning the product by mail, first prepare it for transport. Protect the product properly before handing it over to the carrier. You must protect the product with the original packaging or packaging that can protect the product as well as the original packaging to avoid damage in transit. Do not forget to attach the data form and a copy of the invoice.

Send the products to:

Jana invest d.o.o.

Vračilo izdelka

Kolodvorska cesta 16a

1330 Kočevje

In case of problems, call +386 70 700 802 or write to us at info@jjana.si. We will be happy to help you with the return.